On-Site Customer Technician, Copier Support

Jobtailor; Idaho; On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Idaho is seeking a customer-focused technician to remotely troubleshoot network connectivity for multi-functional devices. You will gather information via phone and email, and work with sales reps, customers, and field technicians to resolve issues.

The role emphasizes problem-solving and excellent communication skills, with a culture that values a dynamic, customer-success driven team in a fast-paced environment. Associates degree preferred.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Willingness to learn and strong problem-solving.
• Excellent written and oral communication.
• Associates degree preferred.
• Knowledge of networking protocols (VPN, Routing, TCP/IP) preferred.
• Experience supporting Windows 10 and Mac OS.

Responsibilities

• Remotely access client computers to diagnose network connectivity issues.
• Communicate with customers via phone and email to gather information for troubleshooting.
• Work with sales, customers, and field technicians to resolve network problems.
• Provide excellent customer service in a fast-paced environment.

Skills

TCP-IP Networking

Networking Protocols

Technical Support

Network Analysis Tools

VPN

Remote Access

Customer Support

Windows 10

MAC OS

Troubleshooting

Education

Associates degree preferred

Tools

Windows 10

MAC OS

Network Analysis Tools

VPN

Remote Access

Job description

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP-IP Networking.
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred.
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving abilities and excellent customer service skills while providing technical support for network connectivity issues. Proficient in troubleshooting multi-functional devices and familiar with networking protocols and concepts.

Highest-signal resume keywords

• TCP-IP Networking
• Networking Protocols
• Technical Support
• Network+ Certification
• A+ Certification

ATS Optimization Keywords

Hard Skills

• Network Analysis Tools
• VPN
• Routing
• Ports
• Windows 10
• MAC OS
• Troubleshooting
• Diagnosing Network Issues
• Multi-Functional Devices
• Customer Support

Soft Skills

• Excellent Communication Skills
• Problem-Solving Ability
• Willingness to Learn
• Ability to Work in Fast-Paced Environment
• Customer Service Orientation

Certifications & Qualifications

• Network+
• A+

Industry Keywords

• Customer Success
• Technical Support
• Networking Concepts
• Remote Access
• Field Technicians