Customer Tech Copier Support

Jobtailor

Idaho

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Jobtailor in Idaho seeks an IT Help Desk Specialist to remotely access client computers and diagnose network issues on devices such as copiers and scanners. You will gather information from customers via phone and email to troubleshoot effectively.

Work closely with sales representatives, customers, and field technicians to resolve problems, contributing to a fun, growing culture focused on delivering exceptional customer success.

Qualifications

0-2 Years of experience working with TCP-IP Networking
Some computer knowledge mixed with a willingness and capability to learn
Natural problem-solving ability combined with a passion for fantastic customer service
Excellent written and oral communication skills
Ability to work in a fast-paced environment
Associates degree preferred
Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Network+ or A+ Certifications a plus
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Responsibilities

Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners
Communicate with customers via phone, email, etc. to gather information for troubleshooting
Work closely with sales representatives, customers, and field technicians to resolve network related problems
Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success

Skills

TCP/IP Networking

Networking Protocols

Technical Support

Network+ Certification

A+ Certification

Windows 10

MAC OS

Education

Associates degree preferred

Tools

Network Analysis Tools

VPN

Routing

Ports

Job description

Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
Communicate with customers via phone, email, etc. to gather information for troubleshooting.
Work closely with sales representatives, customers, and field technicians to resolve network related problems.
Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

0-2 Years of experience working with TCP-IP Networking
Some computer knowledge mixed with a willingness and capability to learn.
Natural problem-solving ability combined with a passion for fantastic customer service.
Excellent written and oral communication skills.
Ability to work in a fast-paced environment.
Associates degree preferred.
Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
Network+ or A+ Certifications a plus.
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving skills and a commitment to customer service while effectively troubleshooting network connectivity issues. Proficient in networking concepts and technical support for various operating systems.

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