IT Regional Service Technician

Jobtailor

Portland (OR)

Hybrid

USD 52,000 - 82,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT Support Technician in Portland, OR to provide onsite and remote technical support. You will diagnose issues across hardware, software, and networking, repair components, and maintain system health while documenting every interaction.

The role requires strong troubleshooting, hands-on hardware repair, and experience with Windows OS, security tools, and office productivity suites. Occasional travel within the Portland area may be required.

Qualifications

Hands-on hardware repair and assembly experience.
Strong knowledge of Windows OS installation, recovery, setup and updates.
Familiarity with antivirus, security, and firewall technologies.
Experience with Active Directory, Group Policy, file sharing, and server applications.

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support onsite and remotely using connection software, with thorough documentation and follow-up.
Prioritize and resolve tickets following SOPs and KB articles to meet KPI goals.
Troubleshoot a range of issues including desktop problems, VPN connectivity, hardware failures, and basic server functions.
Perform hardware repair, maintenance, and security tasks from cleaning to diagnostics.
Install, configure, and repair software, including operating systems, antivirus, and productivity suites.
Back up data and perform system restores as needed.
Test solutions for accuracy and document work; provide recommendations for system health.

Skills

Customer Support

Troubleshooting

Documentation

Problem Solving

Follow-Up

Education

A+ Certification

Net+ Certification

Sec+ Certification

Valid Driver's License

Tools

Connection Software

Antivirus Tools

Firewall Technologies

Patch Panels

Network Cables

Job description

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through effective hardware repair, software installation, and data management.

Requirements

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Drivers License.
A+, Net+, and Sec+ certifications, or equivalent experience (preferred)
Experience with all modern operating systems (preferred)
Deep understanding of business networking (preferred)
Deep understanding of Active Directory, Group Policy, File Sharing, etc. (preferred)
General understanding of technology related to small-medium businesses (preferred)
Virtualization experience is a plus!