On-Site Customer Tech Support, Copier

Jobtailor; Fife (WA); On-site; USD 36,000 - 60,000; Full time

Job summary

Jobtailor seeks a help desk specialist to troubleshoot network connectivity by remotely accessing client devices such as copiers and scanners, and to gather information via phone or email for effective resolution.

You will collaborate with sales, customers, and field technicians to resolve issues and contribute to a fun, growing team focused on outstanding customer success.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Willingness and capability to learn.
• Natural problem-solving ability with focus on customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associate degree preferred.
• Knowledge of networking protocols (VPN, Routing, Ports, TCP/IP) preferred.
• Knowledge or hands-on experience with Windows 10/Server, macOS.

Responsibilities

• Use software to remotely access client computers to troubleshoot network connectivity.
• Communicate with customers by phone, email to gather information for troubleshooting.
• Work with sales, customers, and field technicians to resolve network problems.
• Be part of a dynamic department focused on customer success.

Skills

TCP/IP Networking

Problem Solving

customer service

Written and verbal communication

Ability to learn quickly

Fast-paced environment

Education

Associate degree

Tools

Network analysis tools

Job description

• Use software to remotely access client computers to troubleshoot and diagnose our customers’ network connectivity with multi‑functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP‑IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem‑solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast‑paced environment.
• Associate degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands‑on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem‑solving skills and a commitment to customer service while effectively troubleshooting network connectivity issues. Proficient in networking concepts and technical support for various operating systems.