Customer Support Specialist - Columbus Logistics

Horizon North Logistics Inc.; Columbus (OH); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k or pension)

Paid time off

Job summary

Horizon North Logistics Inc. in Columbus, OH is hiring a Customer Service Representative to handle client inquiries and issues in a full-time role. Responsibilities include responding to emails and calls, resolving complaints, updating records, and assisting with order tracking. The office is in Columbus, Ohio.

Applicants should have at least a high school diploma and strong communication skills, with preference for candidates who have CRM experience and at least 1 year in customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with computer software and CRM systems.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues, working towards satisfactory resolutions.
• Maintain and update customer records, ensuring accuracy and completeness.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.

Skills

Customer service

Communication

Multitasking

CRM usage

Education

High school diploma

Tools

CRM software

Job description

Horizon North Logistics Inc. in Columbus, OH is hiring a Customer Service Representative to handle client inquiries and issues in a full-time role. Responsibilities include responding to emails and calls, resolving complaints, updating records, and assisting with order tracking. The office is in Columbus, Ohio.

Applicants should have at least a high school diploma and strong communication skills, with preference for candidates who have CRM experience and at least 1 year in customer service.