Customer Support Specialist (Contract)

Kedia Corporation; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in customer service located in Columbus, OH is seeking a Customer Service Representative to engage with customers, address inquiries, and resolve complaints. Applicants should possess strong communication skills, a service-oriented mindset, and experience in using customer relationship management tools. Responsibilities include maintaining accurate customer records and ensuring customer satisfaction through effective solutions. This is a fast-paced environment requiring excellent problem-solving skills.

Qualifications

• Excellent communication skills in English.
• Experience in customer service is preferred.
• Ability to use contact center software.

Responsibilities

• Provide information to customers over the phone and in person.
• Keep accurate records of customer interactions.
• Resolve customer issues and complaints.

Skills

Active Listening

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A leading company in customer service located in Columbus, OH is seeking a Customer Service Representative to engage with customers, address inquiries, and resolve complaints. Applicants should possess strong communication skills, a service-oriented mindset, and experience in using customer relationship management tools. Responsibilities include maintaining accurate customer records and ensuring customer satisfaction through effective solutions. This is a fast-paced environment requiring excellent problem-solving skills.