Customer Service Rep

Horizon North; Columbus (OH); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k or pension)

Paid time off

Job summary

Horizon North Logistics Inc. in Columbus, OH is hiring a Customer Service Representative to handle client inquiries and issues in a full-time role. Responsibilities include responding to emails and calls, resolving complaints, updating records, and assisting with order tracking. The office is in Columbus, Ohio.

Applicants should have at least a high school diploma and strong communication skills, with preference for candidates who have CRM experience and at least 1 year in customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with computer software and CRM systems.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues, working towards satisfactory resolutions.
• Maintain and update customer records, ensuring accuracy and completeness.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.

Skills

Customer service

Communication

Multitasking

CRM usage

Education

High school diploma

Tools

CRM software

Job description

Horizon North, a logistics and transportation company, is hiring a Customer Service Representative in Columbus, OH. This full-time position involves handling client inquiries and issues efficiently.

Daily tasks include responding to customer emails and calls, resolving complaints, and providing information about services. You will also update client records and assist with order tracking.

You will work in a team environment at our Columbus office, collaborating with other departments to ensure client satisfaction. The office is located in the Ohio state.

The salary range for this position is between $40,000 and $58,366 per year, providing a competitive base pay that can be further enhanced through performance-based bonuses. Employees are also entitled to comprehensive health insurance coverage, which may include medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, retirement plans such as a 401(k) or pension scheme are offered, allowing employees to save and invest for their future. Paid time off includes vacation days, sick leave, and holidays, promoting a healthy work-life balance and ensuring employees can take the necessary time off when needed. These benefits collectively contribute to a well-rounded compensation package that values and supports the professional and personal growth of its employees.

Candidates should have excellent communication skills and a customer-centric mindset. Experience in customer service or related fields is preferred. A high school diploma or equivalent is required.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues, working towards satisfactory resolutions.
• Maintain and update customer records, ensuring accuracy and completeness.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.

Requirements:

• High school diploma or equivalent, with a preference for candidates with a background in customer service or related fields.
• Minimum of 1 year of experience in customer service, preferably in a similar industry.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computer software and familiar with CRM systems.