Weekend Client Service Specialist - Solutions & Support

Crane Worldwide Logistics LLC; West Jefferson (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

136 hours PTO (17 days)

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100/year

Job summary

Crane Worldwide Logistics LLC in Ohio is seeking a Customer Service Representative to respond to orders, inquiries, invoice questions, and client complaints, while recording problem areas and expediting resolutions. The role focuses on ensuring timely delivery and service quality in a fast-paced logistics setting.

The ideal candidate has 2–4 years in client service, a High School Diploma or GED, freight forwarding knowledge, and strong communication and documentation skills; professional

Qualifications

• High School Diploma or GED.
• 2-4 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas and tracks issues.
• Resolves issues with orders, delivery dates or service and follows up on resolutions.
• Deviates from standard procedures when necessary to solve problems.
• Other duties as assigned.

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

2-4 years client service experience

Tools

CRM / Customer Service Software

Job description

Crane Worldwide Logistics LLC in Ohio is seeking a Customer Service Representative to respond to orders, inquiries, invoice questions, and client complaints, while recording problem areas and expediting resolutions. The role focuses on ensuring timely delivery and service quality in a fast-paced logistics setting.

The ideal candidate has 2–4 years in client service, a High School Diploma or GED, freight forwarding knowledge, and strong communication and documentation skills; professional