Logistics CSR: Customer Solutions & Scheduling

1 Click Logistics; Dayton (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

1 Click Logistics in Vandalia, OH seeks a Customer Service Representative to be the primary contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. This full-time position requires strong problem-solving, attention to detail, and a proactive approach, with a fast-paced office and warehouse environment.

Responsibilities include answering emails and calls, supporting operations with paperwork and order prep, coordinating transportation scheduling, maintaining

Qualifications

• High School Diploma or GED is required.
• Minimum two years of customer service experience.
• Familiarity with WMS and/or TMS systems.
• Previous warehouse experience preferred.

Responsibilities

• Answer emails to resolve inquiries from customers.
• Answer phone calls to assist customers.
• Support operations with paperwork and order preparation.
• Organize projects requested by customers and operations.
• Assist with transportation scheduling and issue escalation.
• Maintain customer accounts and records of interactions.

Skills

Analytical thinking

Self-starting

Prioritization

Multitasking

MS Office proficiency

Attention to detail

Customer service mindset

Excellent communication

Phone and email handling

Team collaboration

Education

High School Diploma or GED

Tools

WMS

TMS

Job description

1 Click Logistics in Vandalia, OH seeks a Customer Service Representative to be the primary contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. This full-time position requires strong problem-solving, attention to detail, and a proactive approach, with a fast-paced office and warehouse environment.

Responsibilities include answering emails and calls, supporting operations with paperwork and order prep, coordinating transportation scheduling, maintaining