Logistics Customer Experience Specialist

CRG; Everett (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

CRG is seeking a customer service professional to assist customers and business partners via telephone and email in a logistics-focused role. The position requires strong communication, problem-solving, and multitasking abilities in a fast-paced environment.

Responsibilities include handling complaints, diagnosing issues, monitoring delivery routes, and processing changes or cancellations to orders. A high school diploma and call center experience are preferred.

Qualifications

• MS Office proficiency including Word, Excel, and PowerPoint.
• High school diploma or equivalent.
• 1 year of related experience, preferably in a call center.
• Strong customer service skills with the ability to satisfactorily resolve issues.
• Solid multitasking and organizational abilities.
• Ability to thrive under pressure while delivering solutions.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Strong customer service

Multitasking

Organizational skills

Pressure handling

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

CRG is seeking a customer service professional to assist customers and business partners via telephone and email in a logistics-focused role. The position requires strong communication, problem-solving, and multitasking abilities in a fast-paced environment.

Responsibilities include handling complaints, diagnosing issues, monitoring delivery routes, and processing changes or cancellations to orders. A high school diploma and call center experience are preferred.