Customer Service Specialist, Corrugated Packaging

Hood-Container-1; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid training

Job summary

Hood Container Corporation is seeking a Customer Service Representative (on-site) in Columbus, OH to serve as the main contact between the company and customers. You will handle inquiries, assist with orders, coordinate with production, logistics, and sales, and maintain detailed CRM records to drive satisfaction and growth.

The role emphasizes cross-department collaboration, accurate information, and ongoing process improvement.

Qualifications

• Associate degree or higher in business, communications, or a related field.
• Experience with manufacturing processes and terminology is preferred.
• Familiarity with ERP systems used in manufacturing settings.
• Customer service certification or training is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, order placement, order status updates, and issue resolution.
• Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify and elevate complex issues to the appropriate teams and follow up to ensure resolution.
• Provide feedback to management regarding recurring customer concerns and potential product improvements.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
• Support the implementation of customer service policies and procedures to enhance service quality.

Skills

Clear communication

CRM software

ERP familiarity

Microsoft Office

Problem solving

Organizational skills

Education

Associate degree or higher in business/communications or related field

Associate or Bachelor’s degree in related field

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Hood Container Corporation is seeking a Customer Service Representative (on-site) in Columbus, OH to serve as the main contact between the company and customers. You will handle inquiries, assist with orders, coordinate with production, logistics, and sales, and maintain detailed CRM records to drive satisfaction and growth.

The role emphasizes cross-department collaboration, accurate information, and ongoing process improvement.