Client Solutions Specialist

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Sales commission potential

Job summary

Crane Worldwide Logistics in Ohio is seeking a Customer Service Associate to respond to orders, client inquiries, invoice questions and complaints, and to resolve issues quickly and effectively.

You will determine root causes, coordinate corrections or adjustments, and follow up to ensure resolution while maintaining excellent client relationships. Strong multitasking and communication skills are essential.

Qualifications

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Strong communication and problem-solving skills required.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Client Service

Quality Focus

Problem Solving

Listening

Resolving Conflict

Multi-tasking

Documentation Skills

Freight Forwarding Knowledge

Education

High School Diploma or GED

Tools

Professional certification

Job description

Crane Worldwide Logistics in Ohio is seeking a Customer Service Associate to respond to orders, client inquiries, invoice questions and complaints, and to resolve issues quickly and effectively.

You will determine root causes, coordinate corrections or adjustments, and follow up to ensure resolution while maintaining excellent client relationships. Strong multitasking and communication skills are essential.