Customer Support Pro — Evenings & Weekends

Southern Air LLC; Pineville (LA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Job summary

Southern Air LLC in Pineville, LA, is seeking a self-motivated individual to join our Customer Support team. This part-time role requires working evenings (4-8 PM) and weekends, handling incoming calls, scheduling estimates, and maintaining records.

You should have 1+ year of call center or customer support experience, a valid driver's license, and familiarity with MS Office; Service Titan experience is a plus. We offer uncapped pay potential and comprehensive benefits.

Qualifications

• 1+ year of call center or customer support experience required.
• Valid driver’s license with clean driving record.
• Experience with MS Office products.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to achieve full satisfaction of work provided.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers and provide top-level service and support.
• Maintain accurate and detailed records of customer needs, requests, and tasks performed.
• Appropriately handle and de-escalate customer complaints and concerns.

Skills

Call center experience

Customer support

Schedule management

Tools

MS Office

Service Titan

Job description

Southern Air LLC in Pineville, LA, is seeking a self-motivated individual to join our Customer Support team. This part-time role requires working evenings (4-8 PM) and weekends, handling incoming calls, scheduling estimates, and maintaining records.

You should have 1+ year of call center or customer support experience, a valid driver's license, and familiarity with MS Office; Service Titan experience is a plus. We offer uncapped pay potential and comprehensive benefits.