Customer Care Specialist – Scheduling & Support (Weekdays)

Prostar Services; Kansas; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off + Paid Holidays

Paid training

Performance bonuses

Advancement opportunities

Consistent weekday schedule

Job summary

TSG LLC is seeking a Customer Service Representative to serve as a friendly, organized voice for customers. The role involves handling inbound calls, scheduling service appointments, and coordinating with technicians to ensure smooth operations.

The ideal candidate brings customer-service or call-center experience, a positive phone presence, and comfort with scheduling software and computers. A dependable, detail-oriented mindset is essential for success.

Qualifications

• Customer-service or call-center experience preferred.
• Great phone presence and a positive attitude.
• Comfortable with scheduling software and computers.
• Dependable and detail-oriented.

Responsibilities

• Answer inbound calls and book service appointments
• Follow up with customers and confirm scheduling
• Coordinate with technicians and dispatch
• Keep customer records accurate and up to date
• Turn every call into a great customer experience

Skills

Customer-service

Call-center

Scheduling software

Tools

CRM software

Job description

TSG LLC is seeking a Customer Service Representative to serve as a friendly, organized voice for customers. The role involves handling inbound calls, scheduling service appointments, and coordinating with technicians to ensure smooth operations.

The ideal candidate brings customer-service or call-center experience, a positive phone presence, and comfort with scheduling software and computers. A dependable, detail-oriented mindset is essential for success.