Customer Service Representative - Outbound/Specialized

Southern Air LLC; Baton Rouge (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Uncapped pay potential

Healthcare package

401(k) matching

Paid holidays

PTO

Ongoing training

Job summary

Southern Air of Baton Rouge is seeking a self-motivated individual to join our Customer Support team in person. The role offers uncapped pay potential with comprehensive benefits and a stated pay range of $15.00–$18.00 per hour.

Qualifications include 1–5 years in call center or customer support, valid driver's license, and familiarity with MS Office; Service Titan experience is a plus. Relocation not required for local candidates.

Qualifications

• 1–5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Responsibilities

• Manage outbound calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Job description

Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why Join Our Team

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What You Will Do

• Manage outbound calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who You Are

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who We Are

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15-18 per hour

Benefits

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability To Commute/relocate

• Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required)

Experience

• Call Center or Customer Support (1+ year required)

Work Location: In person

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $18.00/Hr.