Job Posting Title Customer Service Representative - Outbound/Specialized

Southern Air; Baton Rouge (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Ongoing training and development

Paid holidays

Job summary

Southern Air in Baton Rouge, LA is seeking a self-motivated Customer Support agent to manage outbound calls, accurately schedule and manage customer estimates, and identify customer needs to ensure complete satisfaction with every job performed, all while upholding our commitment to friendly, professional service.

In this in-person role you will build lasting relationships with customers, maintain detailed records of needs, requests and tasks, and effectively de-escalate complaints when issues

Qualifications

• 1–5 years of call center or customer support experience.
• Drivers license with clean driving record.
• MS Office experience preferred.
• Service Titan experience preferred.

Responsibilities

• Manage outbound calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to ensure satisfaction.
• Build relationships with customers and provide high-level service.
• Maintain accurate records of customer needs, requests, and tasks.
• De-escalate customer complaints when appropriate.

Skills

Call center experience

Customer service

Communication skills

Tools

MS Office

Service Titan

Job description

Overview

Looking toTRADE UPto a better opportunity?Southern Air of Baton Rougeis looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Manage outbound calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who you are:

• 1-5years of call center or customer supportexperience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15-18per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support(1+ yearrequired)

Work Location: In person

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $18.00/Hr.