After Hours Customer Service Representative

Southern Air LLC; Pineville (LA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Job summary

Southern Air LLC in Pineville, LA, is seeking a self-motivated individual to join our Customer Support team. This part-time role requires working evenings (4-8 PM) and weekends, handling incoming calls, scheduling estimates, and maintaining records.

You should have 1+ year of call center or customer support experience, a valid driver's license, and familiarity with MS Office; Service Titan experience is a plus. We offer uncapped pay potential and comprehensive benefits.

Qualifications

• 1+ year of call center or customer support experience required.
• Valid driver’s license with clean driving record.
• Experience with MS Office products.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to achieve full satisfaction of work provided.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers and provide top-level service and support.
• Maintain accurate and detailed records of customer needs, requests, and tasks performed.
• Appropriately handle and de-escalate customer complaints and concerns.

Skills

Call center experience

Customer support

Schedule management

Tools

MS Office

Service Titan

Job description

Looking to TRADE UP to a better opportunity? Southern Air of Louisiana is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. MUST BE ABLE TO WORK EVENINGS (4-8PM) AND ALSO AVAILABLE TO WORK WEEKENDS.

Why Join Our Team

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What You Will Do

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who You Are

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who We Are

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer

Job Type: Part-time

Salary: $13 - $16 per hour

Benefits

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Experience

• Call Center or Customer Support (1+ year required)

Work Location: In person

Posted Min Pay Rate

USD $13.00/Hr.

Posted Max Pay Rate

USD $16.00/Hr.