Customer Support for Italy

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Remote work

Paid sick days

Vacation days

Employee discounts

Learning courses

Job summary

berlinbrands is seeking an Italian-speaking customer support specialist who will assist customers via phone and email, primarily in Italian. You will handle product questions, orders, and returns, and route cases for back-office support while maintaining precise records across marketplaces.

Remote position with a transparent €1,200 gross monthly pay plus bonuses, plus paid sick days and vacation days based on service length. A customer-focused, collaborative approach is valued.

Qualifications

• Native-level Italian fluency and strong communication skills.
• A customer-focused approach, self-motivation, and a collaborative attitude.
• Ability to negotiate and work through customer concerns.
• Previous customer support experience is helpful but not required.

Responsibilities

• Respond to inbound customer questions in Italian by phone and email.
• Explain product options and help customers with orders and returns.
• Handle first-line inquiries and prepare cases for the back office when needed.
• Manage customer interactions on online marketplaces.
• Document and follow up on inquiries, coordinating with internal teams.

Skills

Italian fluency

Strong communication

Customer-focused

Self-motivation

Collaborative attitude

Negotiation

Job description

Role overview

Support Italian-speaking customers through inbound phone and email, with phone calls making up most of the work. You’ll answer questions about products, orders, and returns, route cases for further handling, and help keep customer records and marketplace interactions up to date.

Responsibilities

• Respond to inbound customer questions in Italian by phone and email.
• Explain product options and help customers with orders and returns.
• Handle first-line inquiries and prepare cases for the back office when needed.
• Manage customer interactions on online marketplaces.
• Document and follow up on inquiries, coordinating with internal teams.

Requirements

• Native-level Italian fluency and strong communication skills.
• A customer-focused approach, self-motivation, and a collaborative attitude.
• Ability to negotiate and work through customer concerns.
• Previous customer support experience is helpful but not required.

Benefits and work setup

• Remote work; listed gross monthly pay is €1,200 plus bonuses.
• Paid sick days and additional vacation days tied to length of service.
• Employee product discounts, learning and language courses, and special-occasion bonuses.
• Sports access and commuting and office amenities are also listed; some benefits are tied to Slovakia.