Italian Customer Support Agent — Remote Growth

Employers from Greece; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Remote work across Greece

Comprehensive training

Career growth opportunities

Job summary

speakit is seeking a dedicated Customer Support Agent to assist clients in Italian and English, handling shipments, tracking, billing, and general inquiries. The role emphasizes delivering an excellent customer experience and solving issues efficiently.

You will respond via phone, email and chat, use CRM systems, and collaborate with internal teams. This position offers comprehensive training, opportunities for growth, and the option for remote work across Greece.

Qualifications

• Fluent Italian and advanced English required.
• Previous experience in customer service or logistics is preferred.
• Strong communication and problem-solving skills.
• Ability to use computers and CRM tools.
• Ability to multitask and handle high inquiry volumes.

Responsibilities

• Respond to customer inquiries via phone, email and chat promptly.
• Provide tracking details and service options.
• Assist with shipping labels, claims, returns and redelivery.
• Investigate lost, delayed, or damaged shipments.
• Escalate complex issues to internal departments.
• Maintain up-to-date knowledge of logistics services and policies.
• Document interactions in the CRM system.
• Ensure high customer satisfaction through effective support.
• Follow quality standards and compliance guidelines.

Skills

Italian fluency

English proficiency

Customer service

CRM tools

Communication skills

Problem solving

Multitasking

Tools

CRM software

Shipment-tracking systems

Job description

speakit is seeking a dedicated Customer Support Agent to assist clients in Italian and English, handling shipments, tracking, billing, and general inquiries. The role emphasizes delivering an excellent customer experience and solving issues efficiently.

You will respond via phone, email and chat, use CRM systems, and collaborate with internal teams. This position offers comprehensive training, opportunities for growth, and the option for remote work across Greece.