Customer Support for Romania

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Remote work

Bonus system

Paid sick days

Vacation days

Employee discounts

Learning resources

Language courses

MultiSport card

Bike-sharing support

Team events

Job summary

berlinbrands is seeking a Romanian-speaking customer support representative for a remote role. You will answer inquiries by phone and email, explain product features, assist with orders and services, and coordinate with internal teams to resolve issues.

You will stay up-to-date on product details and pricing while contributing to sales improvements and achieving targets. The position emphasizes strong communication, a customer-focused approach, and the ability to work well in a team.

Qualifications

• Native-level Romanian (C2)
• Communicative knowledge of English or Slovak
• Strong customer-focused service skills
• Self-motivation and ability to work in a team
• Confidence in negotiation and customer conversations

Responsibilities

• Serve as a point of contact for Romanian-speaking customers by phone and email.
• Explain product features and help with orders and services.
• Address complaints and inquiries, working toward satisfactory resolutions.
• Stay familiar with online shop listings, pricing, and product details.
• Record customer interactions and coordinate with relevant internal departments.
• Contribute to improving sales processes and channels while working toward targets.

Skills

Romanian fluency

English or Slovak

Customer service

Communication

Teamwork

Negotiation

Job description

Role overview

Support Romanian-speaking customers with questions about products, purchases, and available services. You’ll respond by phone and email, resolve issues and complaints, and help customers find suitable solutions. The work also involves keeping product and shop information accurate in your own knowledge and sharing customer insights with internal teams.

Responsibilities

• Serve as a point of contact for Romanian-speaking customers through phone and email.
• Explain product features and help with questions about orders and services.
• Address complaints and other inquiries, working toward satisfactory resolutions.
• Stay familiar with online shop listings, pricing, and product details.
• Record customer interactions and coordinate with relevant internal departments.
• Contribute to improving sales processes and channels while working toward established targets.

Requirements

• Native-level Romanian, at C2 proficiency.
• Communicative knowledge of English or Slovak.
• Strong communication and customer-focused service skills.
• Self-motivation, initiative, and the ability to work as part of a team.
• Confidence in negotiation and customer conversations.

Nice to have

• Previous customer support experience is helpful but not required.

Benefits and work setup

• The listing describes the role as remote and states gross monthly pay of €1,200 plus bonuses.
• Paid sick days and additional vacation days based on length of service.
• Employee product discount, learning resources, and language courses.
• Access to a MultiSport card and support for a local bike-sharing subscription.
• Team events and bonuses for certain personal milestones.