Italian Customer Service Agent in Greece - Remote/On-site

Employers from Greece; United States; Hybrid; USD 20,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits

Training & Education Platforms

Relocation package

Job summary

Employers from Greece is seeking an Italian Customer Support Representative to join a fast-paced team. This role offers remote or on-site work in Greece, flexible hours, and a path to grow within a company focused on top-quality customer service.

You will manage inquiries via chat, email, or phone, resolve issues, and build trust with customers through clear communication. Fluency in Italian and strong English, plus MS Office proficiency, are essential for success.

Qualifications

• Fluency in Italian (C1–C2) required.
• Very good command of English (B2–C1).
• Proficient MS Office skills.
• Strong phone handling and active listening.
• Excellent communication and presentation skills.
• Customer-oriented with adaptable approach.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build trust through open and interactive communication.
• Provide accurate information using the tools.
• Keep records of customer interactions and file documents.
• Follow procedures, guidelines, and policies.

Skills

Italian fluency

English proficiency

MS Office

Phone handling

Communication skills

Customer orientation

Multi-tasking

Tools

MS Office

Job description

Looking for a role where your love for the Italian language and helping others plays a major factor? We are hiring on behalf of our client for the role of Italian Customer Support Representative - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Italian (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively..

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation