Customer Support for Portugal

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Product discounts

Subsidized sports and wellness card

Paid sick days

Occasion-based bonuses

Training and language lessons

Social events

Job summary

BerlinBrands is seeking a Portuguese-speaking customer support agent to handle inbound calls and emails, answering questions about products, orders, and returns, and routing cases to the back office. The role supports Bratislava-based or fully remote work from Slovakia, with English or Slovak proficiency in addition to Portuguese.

The position emphasizes strong communication, self-motivation, teamwork, and a customer-focused approach, with opportunities for bonuses and training.

Qualifications

• Proficient in Portuguese; near-native level.
• English or Slovak proficiency required.
• Strong communication and a customer-focused approach.
• Open to recent graduates; education at secondary to university level.

Responsibilities

• Answer inbound customer questions by phone and email, with phone interactions forming the majority.
• Explain product options and assist with orders and returns processes.
• Prepare cases for follow-up by the back office.
• Manage customer interactions on Amazon and eBay and other marketplaces.
• Document and complete follow-up work on customer cases.
• Coordinate with internal departments to resolve inquiries.

Skills

Portuguese proficiency

English/Slovak proficiency

Strong communication

Customer-focused

Self-motivation

Teamwork

Negotiation skills

Education

Secondary/vocational/university-level education

Job description

Role overview

Provide first-line customer support to Portuguese-speaking customers through inbound phone calls and email. You will answer questions about products, orders, and returns, record and route cases for further handling, and coordinate with internal teams. Phone support makes up most of the customer contact in this role.

Responsibilities

• Respond to inbound customer questions by phone and email, with phone communication accounting for the majority of interactions.
• Explain product options and help customers with order and returns processes.
• Handle initial inquiries and prepare cases that need follow-up by the back office.
• Manage customer interactions on online marketplaces, including platforms such as Amazon and eBay.
• Document and complete the follow-up work associated with customer cases.
• Coordinate with internal departments to help resolve inquiries.

Requirements

• Portuguese at a proficient, near-native level.
• English or Slovak at a proficient level.
• Strong communication skills and a customer-focused approach.
• Self-motivation, initiative, teamwork, and negotiation skills.
• Customer support experience is helpful but not required; the role is open to recent graduates.
• The listing accepts secondary, vocational, or university-level education.

Nice to have

Spanish at B2 level or higher is an advantage.

Benefits and work setup

The position is based in Bratislava or remote from within Slovakia.

The listed gross monthly wage is €1,200 plus bonuses.

• product discounts
• a subsidized sports and wellness card
• paid sick days
• occasion-based bonuses
• training and language lessons
• social events

Bratislava office amenities include refreshments, bike facilities, and a relaxation area.