Remote Italian-Speaking Support Specialist

berlinbrands; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Remote work

Paid sick days

Vacation days

Employee discounts

Learning courses

Job summary

berlinbrands is seeking an Italian-speaking customer support specialist who will assist customers via phone and email, primarily in Italian. You will handle product questions, orders, and returns, and route cases for back-office support while maintaining precise records across marketplaces.

Remote position with a transparent €1,200 gross monthly pay plus bonuses, plus paid sick days and vacation days based on service length. A customer-focused, collaborative approach is valued.

Qualifications

• Native-level Italian fluency and strong communication skills.
• A customer-focused approach, self-motivation, and a collaborative attitude.
• Ability to negotiate and work through customer concerns.
• Previous customer support experience is helpful but not required.

Responsibilities

• Respond to inbound customer questions in Italian by phone and email.
• Explain product options and help customers with orders and returns.
• Handle first-line inquiries and prepare cases for the back office when needed.
• Manage customer interactions on online marketplaces.
• Document and follow up on inquiries, coordinating with internal teams.

Skills

Italian fluency

Strong communication

Customer-focused

Self-motivation

Collaborative attitude

Negotiation

Job description

berlinbrands is seeking an Italian-speaking customer support specialist who will assist customers via phone and email, primarily in Italian. You will handle product questions, orders, and returns, and route cases for back-office support while maintaining precise records across marketplaces.

Remote position with a transparent €1,200 gross monthly pay plus bonuses, plus paid sick days and vacation days based on service length. A customer-focused, collaborative approach is valued.