Italian Customer Care Specialist (Remote & Flexible Hours)

Employers from Greece; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible hours

Remote work across Greece

Relocation package to Greece

Job summary

speakit is seeking an Italian Customer Care Agent to join a leading e-commerce platform. You will assist Italian-speaking customers via email, chat and phone, ensuring accurate information and a positive brand experience.

You will handle orders, returns and inquiries, escalate when needed, and maintain confidential customer records. This role offers remote work across Greece, flexible hours, and a competitive compensation package with a performance bonus.

Qualifications

• Native or fluent in Italian.
• Advanced in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Willingness to work evenings and weekends.

Responsibilities

• Respond to customer inquiries via email, chat and phone.
• Provide accurate information about products, services and policies.
• Resolve complaints and issues, escalating when necessary.
• Process orders, returns and exchanges per guidelines.
• Maintain accurate customer records and handle data confidentially.

Skills

Italian fluency

English proficiency

Problem solving

Empathy

Customer-first attitude

Shift flexibility

Job description

speakit is seeking an Italian Customer Care Agent to join a leading e-commerce platform. You will assist Italian-speaking customers via email, chat and phone, ensuring accurate information and a positive brand experience.

You will handle orders, returns and inquiries, escalate when needed, and maintain confidential customer records. This role offers remote work across Greece, flexible hours, and a competitive compensation package with a performance bonus.