Italian Customer Care Agent | E-Commerce

Employers from Greece; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible hours

Remote work across Greece

Relocation package to Greece

Job summary

speakit is seeking an Italian Customer Care Agent to join a leading e-commerce platform. You will assist Italian-speaking customers via email, chat and phone, ensuring accurate information and a positive brand experience.

You will handle orders, returns and inquiries, escalate when needed, and maintain confidential customer records. This role offers remote work across Greece, flexible hours, and a competitive compensation package with a performance bonus.

Qualifications

• Native or fluent in Italian.
• Advanced in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Willingness to work evenings and weekends.

Responsibilities

• Respond to customer inquiries via email, chat and phone.
• Provide accurate information about products, services and policies.
• Resolve complaints and issues, escalating when necessary.
• Process orders, returns and exchanges per guidelines.
• Maintain accurate customer records and handle data confidentially.

Skills

Italian fluency

English proficiency

Problem solving

Empathy

Customer-first attitude

Shift flexibility

Job description

at speakit

On behalf of our client, a leading e-commerce platform offering a wide range of products in categories, we are looking for an Italian Customer Care Agent to join their dynamic team.

As an Italian Customer Care Agent, you will be the primary point of contact for our client’s Italian-speaking customers, providing support and assistance via email, chat and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Requirements

• Native or fluent in Italian.
• Advanced in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.

Benefits

• Competitive salary and benefits package.
• Performance bonus.
• Flexible working hours and the option for remote work all over Greece.
• Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates.
• Private medical insurance.