Customer Support & Compliance Specialist

Lincare-085e31c; Oklahoma City (OK); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer-facing professional to answer questions, resolve problems, and assess ongoing product or service needs. The role supports physician-directed care by documenting calls, entering orders, and updating patient demographics in the system.

Strong communication and precise data handling are essential. Responsibilities include handling inbound/outbound calls, educating customers about products/services, and assisting with training of staff to ensure compliance with

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees.
• calculate figures and amounts in reference to frequency and doses dispensed.
• apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Document analysis

Communication

Training

Numeric calculation

Instruction following

Education

HS Diploma/GED

Tools

Computer entry

Job description

Lincare is seeking a customer-facing professional to answer questions, resolve problems, and assess ongoing product or service needs. The role supports physician-directed care by documenting calls, entering orders, and updating patient demographics in the system.

Strong communication and precise data handling are essential. Responsibilities include handling inbound/outbound calls, educating customers about products/services, and assisting with training of staff to ensure compliance with