Customer Care & Compliance Specialist

Lincare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Louisville, KY is seeking a customer-focused professional to assist customers by answering questions, resolving issues, and identifying ongoing product/service needs. You will support adherence to physician direction and document interactions in our computerized systems.

Responsibilities include handling inbound/outbound calls, assessing needs, educating customers about products, entering orders, and keeping demographic data up to date.

Qualifications

• Customer service skills expected.
• Ability to educate customers about products/services.
• Accurate documentation in computerized systems.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare in Louisville, KY is seeking a customer-focused professional to assist customers by answering questions, resolving issues, and identifying ongoing product/service needs. You will support adherence to physician direction and document interactions in our computerized systems.

Responsibilities include handling inbound/outbound calls, assessing needs, educating customers about products, entering orders, and keeping demographic data up to date.