Customer Care & Solutions Specialist

Lincare; Panama City (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Lincare is seeking a customer service associate to communicate with customers, answer questions, resolve issues, and support compliance with physician direction. This role involves coordinating with healthcare customers to determine ongoing product or service needs and ensuring accurate record-keeping.

You will handle inbound and outbound calls, enter orders into the computerized system, verify demographics, and educate customers about products and services.

Qualifications

• Communicates with customers to answer questions and resolve problems.
• Assesses customer needs for additional products or services.
• Documents calls and enters orders in the computerized system.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer system.
• Assess customer needs for additional products/services.
• Document calls and enter orders in the computerized system.
• Verify and update demographic information in records.

Job description

Lincare is seeking a customer service associate to communicate with customers, answer questions, resolve issues, and support compliance with physician direction. This role involves coordinating with healthcare customers to determine ongoing product or service needs and ensuring accurate record-keeping.

You will handle inbound and outbound calls, enter orders into the computerized system, verify demographics, and educate customers about products and services.