Healthcare Customer Service Specialist – Compliance Training

Lincare Holdings; Monee (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare Holdings is seeking a customer service professional to communicate with patients and providers, answering questions, resolving problems, and supporting physician-directed care. The role emphasizes accurate data entry and maintaining up-to-date demographic information in the patient records system.

Responsibilities include handling inbound/outbound calls, assessing needs for additional products or services, educating customers about offerings, and ensuring orders and records are updated.

Qualifications

• High school diploma or GED required.
• Computer entry experience required.
• Licensing requirements may apply depending on location.

Responsibilities

• Interact with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Educate customers on products and services.
• Document calls in the computerized record-keeping system.
• Enter customer orders and verify demographics in records.

Skills

Customer service

Communication skills

Data entry

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Lincare Holdings is seeking a customer service professional to communicate with patients and providers, answering questions, resolving problems, and supporting physician-directed care. The role emphasizes accurate data entry and maintaining up-to-date demographic information in the patient records system.

Responsibilities include handling inbound/outbound calls, assessing needs for additional products or services, educating customers about offerings, and ensuring orders and records are updated.