Patient Services & Compliance Support Specialist

Talentify; Bellingham (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer service oriented employee who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support compliance to physician direction.

The role includes handling inbound/outbound calls, assessing product needs, educating customers, documenting calls, and updating records. Training of employees and physical demands are noted, with a strong benefits package offered.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Education

High School Diploma/GED/1-3 months related experience

Job description

Lincare is seeking a customer service oriented employee who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support compliance to physician direction.

The role includes handling inbound/outbound calls, assessing product needs, educating customers, documenting calls, and updating records. Training of employees and physical demands are noted, with a strong benefits package offered.