Patient Services & Compliance Support Specialist

Lincare Holdings Inc.; New York (NY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Training and advancement

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings Inc. in New York is seeking a customer service professional to answer questions, resolve problems, determine ongoing and additional product/service needs, and support physician-directed care.

You will handle inbound and outbound calls, document calls, enter orders, and update demographic information while educating customers about products and services. The role emphasizes accuracy, teamwork, and training opportunities, with a broad benefits package.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Lifting up to 50 pounds when required

Skills

Customer service

Communication

Training others

Data entry

Problem resolution

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare Holdings Inc. in New York is seeking a customer service professional to answer questions, resolve problems, determine ongoing and additional product/service needs, and support physician-directed care.

You will handle inbound and outbound calls, document calls, enter orders, and update demographic information while educating customers about products and services. The role emphasizes accuracy, teamwork, and training opportunities, with a broad benefits package.