Patient Services & Compliance Support Specialist

Lincare Holdings Inc.; Town of Anderson (WI); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

None

Résumé du poste

Lincare Holdings is seeking a detail-oriented customer service representative to support patient orders and inquiries in a medical products environment. You will handle calls, educate customers, and document interactions in the computer system.

Responsibilities include verifying orders, updating patient demographics, and assisting in training staff while adhering to physician directives and compliance requirements.

Qualifications

• High School Diploma or GED or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsabilités

• Communicates with customers via inbound and outbound calls and automated dialer.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists in training employees.
• Calculates figures and amounts for frequency and doses dispensed.
• Follows oral and written instructions.

Connaissances

Customer communication

Data entry

Training

Pharmacy terminology

Formation

High School Diploma / GED

Description du poste

Lincare Holdings is seeking a detail-oriented customer service representative to support patient orders and inquiries in a medical products environment. You will handle calls, educate customers, and document interactions in the computer system.

Responsibilities include verifying orders, updating patient demographics, and assisting in training staff while adhering to physician directives and compliance requirements.