Patient Services & Compliance Support Specialist

Lincare-085e31c; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training & Advancement

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Retirement Savings

Tuition Reimbursement

Job summary

Lincare is seeking a customer service/relations representative to handle inbound and outbound calls, assess needs for additional products or services, and educate customers on physician-directed products/services. The role includes documenting calls, entering orders, and updating customer records.

The position requires strong communication, attention to detail, and the ability to train teammates, with a focus on accuracy and compliance with dosing and frequency information.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products or services.
• Educates customers about products/services and physician orders.
• Documents calls in computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Effective communication

Attention to detail

Training others

Reading comprehension

Education

High School Diploma or GED

Computer data entry

Tools

Data Entry

Job description

Lincare is seeking a customer service/relations representative to handle inbound and outbound calls, assess needs for additional products or services, and educate customers on physician-directed products/services. The role includes documenting calls, entering orders, and updating customer records.

The position requires strong communication, attention to detail, and the ability to train teammates, with a focus on accuracy and compliance with dosing and frequency information.