Healthcare Customer Support & Compliance Specialist

Lincare Holdings Inc.; Cincinnati (OH); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/dental/vision

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Resumo da oferta

Lincare Holdings Inc. is seeking a customer communications specialist to handle inbound and outbound calls, assess product/service needs, and educate customers on offerings. The role includes documenting interactions, entering orders, and updating demographic data in the system.

The position emphasizes accuracy in following physician orders and maintaining up-to-date patient information, with competitive benefits and opportunities for training and advancement.

Qualificações

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for dosage and frequency.
• Follow oral and written instructions accurately.

Responsabilidades

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Conhecimentos

Document analysis

Communication

Training others

Quantitative calculation

Instruction following

Formação académica

High School Diploma or GED

Ferramentas

Computer entry

Descrição da oferta de emprego

Lincare Holdings Inc. is seeking a customer communications specialist to handle inbound and outbound calls, assess product/service needs, and educate customers on offerings. The role includes documenting interactions, entering orders, and updating demographic data in the system.

The position emphasizes accuracy in following physician orders and maintaining up-to-date patient information, with competitive benefits and opportunities for training and advancement.