Customer Support Agent - Flexible Schedules & Growth

HomeX Services Group; Providence (RI); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Holiday Pay

Ongoing training and development

Résumé du poste

HomeX Services Group is seeking a Customer Support Center Representative to provide exceptional service via phone. You will handle inbound/outbound calls, resolve inquiries, and document interactions in CRM systems.

The role emphasizes accuracy, product knowledge, and adherence to policies while supporting a fast-paced team environment. The position offers flexible shift options, ongoing training, and opportunities to grow, with an emphasis on customer satisfaction and teamwork.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a customer service or Customer Support Center role is preferred.
• Familiarity with Customer Support Center software and systems, including CRM tools and telephony systems.

Responsabilités

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
• Provide accurate information about products, services, and policies; investigate and resolve complaints or concerns, escalating when necessary.
• Document customer interactions in the appropriate systems or databases.
• Follow established scripts, procedures, and guidelines to ensure consistent, quality interactions.
• Meet or exceed performance targets such as average handle time and first-call resolution.
• Collaborate with team members and departments to resolve issues and improve the customer experience.
• Stay updated on products, services, promotions, and policies to provide accurate information.
• Participate in ongoing training and professional development programs.

Connaissances

Excellent verbal communication

Written communication

Active listening

Customer focus

Multitasking

Professionalism under pressure

Formation

High school diploma or equivalent

Outils

CRM software

Telephony systems

Description du poste

HomeX Services Group is seeking a Customer Support Center Representative to provide exceptional service via phone. You will handle inbound/outbound calls, resolve inquiries, and document interactions in CRM systems.

The role emphasizes accuracy, product knowledge, and adherence to policies while supporting a fast-paced team environment. The position offers flexible shift options, ongoing training, and opportunities to grow, with an emphasis on customer satisfaction and teamwork.