Remote Customer Support Specialist | Flexible Hours

HGS Ltd.; Arizona; Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible schedule options

Career advancement

Job summary

HGS Ltd. seeks a Arizona-based Work At Home Customer Service Representative. You will handle inbound/outbound calls and emails, resolve inquiries, and maintain accurate records using the CRM system. Training will prepare you to deliver top-tier customer experiences in a fast-paced environment.

You should be at least 18, with a high school diploma or equivalent and 6 months of customer service experience. A supportive team and flexible scheduling accompany competitive wages and benefits.

Qualifications

• Minimum 6 months of customer service experience.
• Must be 18 years or older and have a high school diploma or equivalent.
• Computer savvy with ability to work across multiple monitors.
• Experience using knowledge bases to research answers.

Responsibilities

• Handle inbound calls, outbound calls, and emails with customers.
• Identify needs through active listening and thoughtful questioning.
• Research answers using the knowledge base and provide timely information.
• Document interactions and outcomes in the ticketing or CRM system.
• Create a positive interaction with fast, courteous service and ownership.
• Attend regular coaching sessions to meet KPIs.

Skills

Active listening

Empathy

Communication skills

Multi-tasking

Problem solving

Tools

CRM software

Ticketing system

Job description

HGS Ltd. seeks a Arizona-based Work At Home Customer Service Representative. You will handle inbound/outbound calls and emails, resolve inquiries, and maintain accurate records using the CRM system. Training will prepare you to deliver top-tier customer experiences in a fast-paced environment.

You should be at least 18, with a high school diploma or equivalent and 6 months of customer service experience. A supportive team and flexible scheduling accompany competitive wages and benefits.