Customer Support Specialist — Flexible Schedule & Career Growth

Enterprise Call Center; Des Moines (IA); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Aflac insurance

MDLive telehealth

Performance incentives

Career advancement

Job summary

Genesis Call Center is hiring Call Center Representatives to support national brands through inbound customer service. You’ll handle questions, service requests, account needs, and product support, using guided systems to ensure accurate, professional responses aligned with brand standards.

This full-time, hourly role offers training, flexible scheduling after certification, and opportunities for advancement within a structured, U.S.-based workplace.

Qualifications

• Must have a high school diploma or GED.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Handle inbound interactions for major brands across questions, service requests, accounts, and product support.
• Use guided systems to deliver high-quality customer care with professionalism and brand alignment.
• Maintain schedules and meet performance expectations.

Skills

Communication skills

Active listening

Computer proficiency

Accountability

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Call Center Representatives to support national brands through inbound customer service. You’ll handle questions, service requests, account needs, and product support, using guided systems to ensure accurate, professional responses aligned with brand standards.

This full-time, hourly role offers training, flexible scheduling after certification, and opportunities for advancement within a structured, U.S.-based workplace.