Remote Customer Support Pro - Flexible Scheduling & Growth

Rooted Talent Solutions; Stockbridge (GA); Remote; USD 32,000 - 45,000; Full time

Job summary

Rooted Talent Solutions is seeking motivated and dependable individuals to join our customer service team. Our representatives deliver excellent support to customers while enjoying the flexibility of remote work.

As a Customer Service Representative, you will handle inbound calls, emails, and chats, assist with questions, resolve issues, and provide product or service information in a professional and friendly manner, recording interactions and meeting performance expectations.

Qualifications

• Previous customer service experience is a plus, but not required.
• Strong communication and problem-solving skills.
• Ability to type and navigate computer systems efficiently.
• Self-motivated and able to work independently.
• High-speed internet connection and reliable computer/headset required.

Responsibilities

• Answer and manage customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, or policies.
• Assist with troubleshooting, billing, or account-related questions.
• Record and update customer interactions in the system.
• Maintain a positive and professional attitude with every customer.
• Meet performance expectations, including quality, accuracy, and efficiency.

Skills

Communication

Problem-solving

Typing proficiency

Independence

Internet & headset

Job description

Rooted Talent Solutions is seeking motivated and dependable individuals to join our customer service team. Our representatives deliver excellent support to customers while enjoying the flexibility of remote work.

As a Customer Service Representative, you will handle inbound calls, emails, and chats, assist with questions, resolve issues, and provide product or service information in a professional and friendly manner, recording interactions and meeting performance expectations.