Customer Service Agent - Flexible Scheduling & Growth

Enterprise Call Center; Nashua (NH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Supplemental insurance (Aflac)

MDLive telehealth

Performance incentives

Career advancement opportunities

Job summary

Genesis Call Center is hiring Customer Service Agents to support national brands with inbound interactions. You'll handle questions, service requests, account needs, and product support using guided systems to ensure accuracy and brand alignment.

The role offers paid certification, flexible scheduling after training, and a clear path for advancement within a W2 employment structure. Ideal for reliable individuals seeking a stable customer service career in Nashua.

Qualifications

• High school diploma or GED
• Must be at least 18 years old
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules

Responsibilities

• Handle inbound customer inquiries for major brands.
• Assist customers with questions and service requests.
• Support customer accounts and product issues.
• Deliver high-quality customer care with professionalism and brand alignment.

Skills

Communication skills

Active listening

Time management

Independence

Bilingual (Spanish/English)

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Genesis Call Center is hiring Customer Service Agents to support national brands with inbound interactions. You'll handle questions, service requests, account needs, and product support using guided systems to ensure accuracy and brand alignment.

The role offers paid certification, flexible scheduling after training, and a clear path for advancement within a W2 employment structure. Ideal for reliable individuals seeking a stable customer service career in Nashua.