Remote Customer Support Specialist | Growth & Flexible Hours

Helplama, Inc.; United States; Remote; USD 11,000 - 16,000; Full time

Benefits offered by this job

Work from home

Collaborative team environment

Growth opportunities

Job summary

Helplama, Inc. is seeking a customer support specialist to assist customers, resolve issues, answer questions, and ensure a positive experience through timely, professional communication.

Responsibilities include responding to inquiries via email, chat, and phone; providing accurate information about products, orders, and shipping; troubleshooting concerns; handling returns and refunds; and maintaining detailed customer records while following policies.

Responsibilities

• Respond to customer inquiries via email, chat, and phone support
• Provide accurate information about products, orders, shipping, and account-related questions
• Troubleshoot customer concerns and provide effective solutions
• Handle returns, refunds, replacements, and order-related requests
• Maintain detailed notes and update customer records
• Follow company policies and support guidelines
• Escalate complex issues when necessary while ensuring customers feel heard and supported

Job description

Helplama, Inc. is seeking a customer support specialist to assist customers, resolve issues, answer questions, and ensure a positive experience through timely, professional communication.

Responsibilities include responding to inquiries via email, chat, and phone; providing accurate information about products, orders, and shipping; troubleshooting concerns; handling returns and refunds; and maintaining detailed customer records while following policies.