Tech Support Agent I — Growth & Flexible Hours

Ziegenfelder Corporation; Butler (Butler County); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, Dental and Vision insurance

401(k) plan participation

Award-winning, positive work env.

Opportunity for advancement

Employee recognition programs

Job summary

Armstrong Group is seeking a motivated Customer Service Representative to join our team in the United States. This role focuses on resolving customer inquiries via phone and digital channels, with a emphasis on troubleshooting, accurate data entry, and timely escalation as needed.

The ideal candidate has a high school diploma or GED, strong typing and communication skills, and up to 6 months of customer-service experience.

Qualifications

• High school diploma or GED required; certifications preferred.
• Strong typing, verbal and written communication skills essential.
• Experience in customer service, retail, or helpdesk is a plus.

Responsibilities

• Resolve customer inquiries over the telephone.
• Troubleshoot internet and telephone issues for customers.
• Support email platforms including webmail and mobile clients.
• Enter work orders and update customer accounts accurately.
• Troubleshoot wired and wireless networks (Plume/Armstrong devices).
• Meet or exceed CSR KPI targets (ATT, ACW, AHT, FCR).
• Meet or exceed call quality program targets (A360).
• Process customer payments as needed.

Skills

Typing

Customer service

Communication

Multi-window navigation

Flexible shifts

Education

High School Diploma or GED

Tools

CRM systems

Job description

Armstrong Group is seeking a motivated Customer Service Representative to join our team in the United States. This role focuses on resolving customer inquiries via phone and digital channels, with a emphasis on troubleshooting, accurate data entry, and timely escalation as needed.

The ideal candidate has a high school diploma or GED, strong typing and communication skills, and up to 6 months of customer-service experience.