Customer Support Specialist

BrightBridge Assist; Dallas (TX); Remote; USD 17,000 - 25,000; Part time

Benefits offered by this job

Work from home

Paid training

Performance bonuses

Path to full-time and senior roles

Job summary

BrightBridge Assist seeks friendly Customer Support Specialists to be the first contact for our clients’ customers. If you enjoy solving problems and helping people, this role is for you.

You will handle inquiries by phone, email, and live chat, resolve billing and account issues, log interactions in the client’s helpdesk, escalate complex cases, and share feedback to help improve products. Flexible part-time shifts offer a path to full-time growth.

Qualifications

• 1+ year in customer service, call center or retail.
• Clear, friendly communication in writing and by phone.
• Comfortable with tools like Zendesk, Freshdesk, HubSpot or similar.
• Able to type at least 40 words per minute.
• Quiet workspace, headset and reliable internet.

Responsibilities

• Answer customer questions by phone, email and live chat.
• Resolve order, billing and account issues quickly and accurately.
• Log every interaction in the client’s helpdesk or CRM.
• Escalate complex cases to the right team with clear notes.
• Share customer feedback to help improve products and services.

Skills

Customer service experience

Clear communication

Tools

Zendesk

Freshdesk

HubSpot

Job description

About the role

We’re hiring Customer Support Specialists to be the friendly first point of contact for our clients’ customers. If you enjoy solving problems and helping people, this role is for you.

What you’ll do

• Answer customer questions by phone, email and live chat


• Resolve order, billing and account issues quickly and accurately


• Log every interaction in the client’s helpdesk or CRM


• Escalate complex cases to the right team with clear notes


• Share customer feedback to help improve products and services

What we’re looking for

• 1+ year in customer service, call center or retail


• Clear, friendly communication in writing and by phone


• Comfortable with tools like Zendesk, Freshdesk, HubSpot or similar


• Able to type at least 40 words per minute


• Quiet workspace, headset and reliable internet

Schedule

Flexible part-time shifts of 20–30 hours per week, including some evenings and weekends.

What we offer

• Work from home


• Paid training


• Performance bonuses


• A path to full-time and senior support roles