Customer Success & Sales Support Specialist

Code Red Safety; La Grange (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Code Red Safety is seeking an experienced office/customer service professional to support sales in theSafety Product Industry. You will answer calls, process orders, coordinate POs and RMAs, and ensure timely delivery while resolving issues with a positive, professional approach.

Ideal candidates have 3–5 years of office experience, strong communication and problem-solving skills, and a customer-first mindset. This role involves teamwork and occasional administrative tasks as needed.

Qualifications

• 3-5 years of office experience.
• High school diploma or GED; AA/BS preferred.

Responsibilities

• Support Sales Reps in Safety Product Industry.
• Answers Customer Phone Calls.
• Processes Sales Orders.
• PO Requests.
• RMA’s.
• UPS World-ship.
• Follows Up on Customer Orders.
• Ensuring Product Is Ordered, Shipped and Delivered.
• Resolves Customer Problems.
• Internet Sales Processing.
• Research with Vendors to Find Non-Stock Products.
• Contact Customer to Process Sales Orders.
• Administrative/Accounting -- As Required and Needed

Skills

Customer service

Communication

Sales initiative

Cross-selling

Team collaboration

Education

High School Diploma or GED; AA/BS preferred

Tools

MS Office

Navision NAV

Job description

Code Red Safety is seeking an experienced office/customer service professional to support sales in theSafety Product Industry. You will answer calls, process orders, coordinate POs and RMAs, and ensure timely delivery while resolving issues with a positive, professional approach.

Ideal candidates have 3–5 years of office experience, strong communication and problem-solving skills, and a customer-first mindset. This role involves teamwork and occasional administrative tasks as needed.