Safety Products Customer Support Specialist

Code Red Safety; Corpus Christi (TX); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Code Red Safety is seeking a customer support professional to assist Sales Reps and process orders in a safety products environment. You will interact with customers across channels, enter orders, and track shipments while maintaining accurate account records.

The role emphasizes problem resolution, data entry accuracy, and continuous process improvements to enhance customer satisfaction and operational efficiency.

Qualifications

• Excellent communication and active listening to resolve customer issues.
• Service-oriented with ability to handle inquiries and complaints.
• Proficient with MS Office and Excel; NAV experience helpful.

Responsabilités

• Support Sales Reps in safety product industry and process orders.
• Interact with customers by phone, email, chat, or in person.
• Enter and follow up on orders to ensure shipment and delivery.
• Invoicing customer orders and data entry into systems.
• Maintain customer accounts and records of inquiries.
• Identify and implement process improvements.

Connaissances

Communication skills

Active listening

Customer service

Excel

Navision/Nav

Product knowledge

Outils

MS Office

Navision

Description du poste

Code Red Safety is seeking a customer support professional to assist Sales Reps and process orders in a safety products environment. You will interact with customers across channels, enter orders, and track shipments while maintaining accurate account records.

The role emphasizes problem resolution, data entry accuracy, and continuous process improvements to enhance customer satisfaction and operational efficiency.