CUSTOMER SUPPORT REPRESENTATIVE (ONSITE M-F 8AM-5PM)

Radian; Memphis (TN); On-site; USD 32,000 - 38,000; Full time

Job summary

Radian is seeking a Customer Support Representative in Memphis to provide customers with information and services to promote and buy our safety products. CSRs collaborate with Business Development Representatives, Regional Sales Managers, and Manufacturer's Representatives to facilitate the sales process.

Essential duties include handling calls, entering orders, providing pricing, order tracking, and resolving complaints while maintaining product knowledge and effective communication with

Qualifications

• Customer service background in safety products preferred.
• High data entry speed with accuracy.
• Excellent phone etiquette for high-volume calls.
• Strong written and verbal communication skills.
• PC literate with MS Office proficiency and data organization.
• Experience with P21 is a plus.
• Able to multi-task and prioritize daily work.
• Spanish/English bilingual is a plus.

Responsibilities

• Answer customer calls, assist, and/or direct them as needed.
• Enter orders, provide pricing, and track orders in a timely manner.
• Collaborate with sales teams to facilitate the sales process.
• Communicate customer product requirements to Purchasing to minimize back orders.
• Handle inquiries and resolve complaints with professionalism.
• Document feedback and follow up by end of business day when possible.
• Identify competitors and stay informed on product knowledge.

Skills

Customer service

Data entry

Phone etiquette

Written and verbal communication

Multitasking

Bilingual

Tools

MS Office

P21

Job description

Description

POSITION SUMMARY:

The Customer Support Representative (CSR's) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Business Development Representatives, Regional Sales Managers, and Manufacturer's Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering customer calls, assisting, and/or directing them
• Calls that include special pricing should be transferred to the Business Development or Business Development Representative
• Product knowledge of our products and the competitive industry
• Identify and understand who key competitors are in the industrial/safety channel
• Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking, and complaint resolution
• All phone call RMAs to be completed by the CS representative
• Follow-up calls and voicemails should be returned by end of business if received before 3pm
• Both positive and negative feedback received by customers should be entered with a task in P21
• Communicate customer product requirements to Purchasing in a timely manner to minimize back orders.
• Other duties as assigned

Requirements

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

• Customer service background: experience in a safety products environment preferred
• Heavy customer service/data entry skills
• Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls are a must
• Strong written and verbal communication skills
• Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
• Experience with P21 is a plus
• Ability to multi-task and prioritize work on a daily basis
• Bilingual (Spanish/English) a plus