Customer Service Representative

Code Red Safety; Corpus Christi (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Code Red Safety is seeking a customer support professional to assist Sales Reps and process orders in a safety products environment. You will interact with customers across channels, enter orders, and track shipments while maintaining accurate account records.

The role emphasizes problem resolution, data entry accuracy, and continuous process improvements to enhance customer satisfaction and operational efficiency.

Qualifications

• Excellent communication and active listening to resolve customer issues.
• Service-oriented with ability to handle inquiries and complaints.
• Proficient with MS Office and Excel; NAV experience helpful.

Responsibilities

• Support Sales Reps in safety product industry and process orders.
• Interact with customers by phone, email, chat, or in person.
• Enter and follow up on orders to ensure shipment and delivery.
• Invoicing customer orders and data entry into systems.
• Maintain customer accounts and records of inquiries.
• Identify and implement process improvements.

Skills

Communication skills

Active listening

Customer service

Excel

Navision/Nav

Product knowledge

Tools

MS Office

Navision

Job description

Duties/Responsibilities

• Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders.
• Research with vendors to find non-stock products.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Keep abreast of new company products and services.
• Analyze data and statistics, compile, and print reports on overall customer satisfaction.
• Identify and implement process improvements.
• Performs other related duties for the Branch Manager as assigned.

Related Industry Experience Strongly Desired

• Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders.
• Research with vendors to find non-stock products.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Keep abreast of new company products and services.
• Analyze data and statistics, compile, and print reports on overall customer satisfaction.
• Identify and implement process improvements.
• Performs other related duties for the Branch Manager as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (MS Office) with the ability to learn new software.
• Proficient in Excel
• MS Navision (NAV) preferred
• Related industry product knowledge preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

CODE RED SAFETY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER; MINORITY / FEMALE / DISABLED / VETERAN. We E-Verify