Customer Service Representative

Code Red Safety; La Porte (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Code Red Safety in Texas is seeking a Customer Support Specialist to assist Sales Reps, answer calls, process orders, and coordinate shipments. You will interact with customers by phone, email, chat, or in person to provide product information and resolve issues.

Responsibilities include order entry, invoicing, follow-up on orders, and maintaining customer records. Familiarity with MS Office and NAV is a plus; you will help identify process improvements and contribute to customer satisfaction.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient in MS Office with the ability to learn new software.
• Proficient in Excel.
• NAV (MS Navision) knowledge preferred.
• Related industry product knowledge preferred.

Responsibilities

• Support Sales Reps in safety product industry and process sales orders.
• Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders and vendor research for non-stock products.
• Ensure appropriate actions are taken to resolve customers' problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication

Customer service

MS Office

Excel

NAV (MS Navision)

Industry knowledge

Tools

NAV (MS Navision)

Job description

Duties/Responsibilities

• Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders.
• Research with vendors to find non-stock products.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Keep abreast of new company products and services.
• Analyze data and statistics, compile, and print reports on overall customer satisfaction.
• Identify and implement process improvements.
• Performs other related duties for the Branch Manager as assigned.

Duties/Responsibilities

Related Industry Experience Strongly Desired

• Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders.
• Research with vendors to find non-stock products.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Keep abreast of new company products and services.
• Analyze data and statistics, compile, and print reports on overall customer satisfaction.
• Identify and implement process improvements.
• Performs other related duties for the Branch Manager as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (MS Office) with the ability to learn new software.
• Proficient in Excel
• MS Navision (NAV) preferred
• Related industry product knowledge preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

CODE RED SAFETY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER; MINORITY / FEMALE / DISABLED / VETERAN. We E-Verify

Code Red Safety: https://coderedsafety.com