Safety Product Support Specialist

Code Red Safety; La Porte (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Code Red Safety in Texas is seeking a Customer Support Specialist to assist Sales Reps, answer calls, process orders, and coordinate shipments. You will interact with customers by phone, email, chat, or in person to provide product information and resolve issues.

Responsibilities include order entry, invoicing, follow-up on orders, and maintaining customer records. Familiarity with MS Office and NAV is a plus; you will help identify process improvements and contribute to customer satisfaction.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient in MS Office with the ability to learn new software.
• Proficient in Excel.
• NAV (MS Navision) knowledge preferred.
• Related industry product knowledge preferred.

Responsibilities

• Support Sales Reps in safety product industry and process sales orders.
• Interact with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders and vendor research for non-stock products.
• Ensure appropriate actions are taken to resolve customers' problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication

Customer service

MS Office

Excel

NAV (MS Navision)

Industry knowledge

Tools

NAV (MS Navision)

Job description

Code Red Safety in Texas is seeking a Customer Support Specialist to assist Sales Reps, answer calls, process orders, and coordinate shipments. You will interact with customers by phone, email, chat, or in person to provide product information and resolve issues.

Responsibilities include order entry, invoicing, follow-up on orders, and maintaining customer records. Familiarity with MS Office and NAV is a plus; you will help identify process improvements and contribute to customer satisfaction.