Sales Support Specialist

Complete Supply, Inc.; Farmers Branch (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Complete Supply, Inc. in Farmers Branch, TX is seeking a Sales Support Specialist to partner with our sales team and customers. You will manage orders, maintain pricing, and coordinate across departments to ensure accurate quotes and timely deliveries.

You will build strong relationships with customers, respond to inquiries, support product recommendations, and help protect margins through diligent order entry and account maintenance. Strong organization and proactive communication are essential.

Qualifications

• 2+ years of customer service, inside sales, sales support, or account management experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize multiple tasks and manage orders accurately.
• Experience supporting a sales team is a plus.
• Order entry experience preferred.

Responsibilities

• Support assigned outside sales representatives with daily account management.
• Build strong relationships with customers through professional communication.
• Respond to customer inquiries via phone and email.
• Assist customers with product recommendations and basic product information.
• Resolve customer issues quickly and professionally.
• Maintain regular communication with sales representatives regarding account activity.
• Enter customer orders accurately and efficiently.
• Process quotes, sample orders, and special orders.
• Review orders for pricing, availability, and accuracy.
• Monitor order status through completion.
• Coordinate with Purchasing and Warehouse to resolve issues.
• Create new customer accounts and maintain information.
• Set up online ordering accounts and maintain pricing history.
• Monitor account margins and assist with cooperative purchasing and contract pricing.
• Provide proactive order status updates and handle special requests.

Skills

Customer service

Inside sales

Sales support

Account management

Communication skills

Attention to detail

Organizational skills

Prioritize tasks

Problem solving

Order entry

Job description

Our Sales Support Specialists are trusted business partners to our sales team and customers. This role goes beyond order processing by proactively supporting customer accounts, maintaining accurate pricing, coordinating orders, solving problems, and ensuring an exceptional customer experience from quote to delivery.

The Sales Support Specialist serves as the communication bridge among customers, sales representatives, purchasing, warehouse, and customer service to ensure every order is accurate, timely, and successfully completed.

Success in this role requires strong organizational skills, attention to detail, proactive communication, problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Support assigned outside sales representatives with daily account management.
• Build strong relationships with customers through professional communication.
• Respond to customer inquiries via phone and email.
• Assist customers with product recommendations and basic product information.
• Resolve customer issues quickly and professionally.
• Maintain regular communication with sales representatives regarding account activity.

Order Management

• Enter customer orders accurately and efficiently.
• Process quotes, sample orders, pickup orders, and special orders.
• Review orders for pricing, availability, shipping instructions, and accuracy.
• Monitor order status through completion.
• Coordinate with Purchasing and Warehouse to resolve order issues.
• Process customer account updates and ship-to changes.

Account Management

• Create new customer accounts.
• Maintain customer account information.
• Set up online ordering accounts.
• Maintain customer product history.
• Update customer pricing.
• Monitor account margins.
• Assist with cooperative purchasing accounts and contract pricing.
• Maintain CPM pricing contracts and renewals.
• Assist sales representatives with pricing requests.
• Research products and suitable alternatives.
• Review pricing changes.
• Maintain contract pricing accuracy.
• Monitor pricing opportunities to protect company margins.

Customer Experience

• Provide proactive updates on order status.
• Coordinate special requests.
• Follow through until issues are resolved.
• Communicate delays before customers have to ask.
• Deliver exceptional customer service on every interaction.

Qualifications

• 2+ years of customer service, inside sales, sales support, or account management experience
• Excellent verbal and written communication skills
• Strong attention to detail
• Excellent organizational skills
• Ability to prioritize multiple tasks
• Strong problem-solving skills
• Order entry experience preferred
• Experience supporting a sales team is a plus