Sales Support/Customer Relations Representative

American International Industries; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

American International Industries in Los Angeles is looking for a proactive Sales Support/Customer Relations Rep to serve as the primary liaison for customers and sales teams. This role involves managing the sales order process, resolving discrepancies, and ensuring high-quality service standards.

Key responsibilities include order management, customer advocacy, and operational support. Candidates should have at least 2 years of office experience and proficiency in MS Office, along with strong multitasking and problem-solving skills.

Qualifications

• 2+ years office experience.
• Strong multitasking and problem-solving abilities.
• Excellent communication and high attention to detail.
• Proficient in MS Office Suite (Excel, Word, Outlook).
• Experience with EDI order processing a plus.

Responsibilities

• Ensure sales orders are processed accurately and expeditiously.
• Act as the first point of contact for customers regarding pricing and order status.
• Research and resolve order, inventory, and invoice discrepancies.
• Collaborate with Planning/Forecasting departments to align inventory with customer requirements.
• Assist credit department by resolving invoice disputes.
• Create weekly spreadsheets and sales reports for management.
• Review daily order status and provide operational support.

Skills

Multitasking

Problem-solving

Communication

Attention to detail

MS Office Suite

EDI order processing

Job description

We are seeking a proactive, detail-oriented Sales Support/Customer Relations Rep to act as the primary liaison between our customers, field sales team, and internal operations. This role ensures a seamless customer experience by managing the end-to-end sales order process, resolving discrepancies, and maintaining high-quality service standards.

Responsibilities

• Order Management: Ensure sales orders are processed accurately and expeditiously, ensuring timely shipments and adherence to delivery deadlines.
• Customer Advocacy: Act as the first point of contact for customers and sales reps regarding pricing, availability, product information, and order status.
• Discrepancy Resolution: Research and resolve order, inventory, and invoice discrepancies, taking swift corrective action to maintain positive customer relations.
• Operational Liaison: Collaborate with Planning/Forecasting departments to align inventory availability with customer requirements.
• Financial Support: Assist the credit department by resolving invoice disputes and chargebacks.
• Reporting & Data Integrity: Create weekly spreadsheets and sales reports for management and maintain accurate data within the CRM/ERP system.
• Operational Support: Review daily order status and backorder reports and provide operational support across all product brands

Qualifications

• 2+ years office experience.
• Strong multitasking and problem-solving abilities.
• Excellent communication and high attention to detail.
• Proficient in MS Office Suite (Excel, Word, Outlook).
• Experience with EDI order processing a plus.